A Rubber Door

I just received the following email from retailer CD Baby after ordering Sarah Hallman’s cd. So creative and cool - it’s like a real email.
—————–
Your CD has been gently taken from our CD Baby shelves with
sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CD and polished it [...]

A few weeks ago I preordered the latest R.E.M. release Accelerate (iTunes) after hearing all the great reviews. Preordering got me a bonus track and the single early and I would have hoped the album as soon as it was out. Unfortunately that wasn’t the case - the album was available right after [...]

I’ve decided I am never answering any of those automated customer service systems every again. Too fucking annoying - I answer all these questions, for no payoff. Half the time I think they’re only asking questions to keep you occupied while you wait on hold.
Why does customer service suck so much?