Great follow-up email

I just received the following email from retailer CD Baby after ordering Sarah Hallman’s cd. So creative and cool – it’s like a real email.

Your CD has been gently taken from our CD Baby shelves with
sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure
it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over
the crowd as he put your CD into the finest gold-lined box that money
can buy.

We all had a wonderful celebration afterwards and the whole party
marched down the street to the post office where the entire town of
Portland waved “Bon Voyage!” to your package, on its way to you, in
our private CD Baby jet on this day, Friday, May 30th.

I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as “Customer of the Year.” We’re all
exhausted but can’t wait for you to come back to CDBABY.COM!!

Thank you, thank you, thank you!


I wish more marketers talked to me like this. Hell, only my wife talks to me this way.

Iamspencer is read far and wide (also I should be careful)

Today I went to Conshohocken meeting about to discuss the current state of the Conshohocken website (horrible). I didn’t want to just complain, I wanted to try and do something about the situation. So we go through introductions, a couple of councilmen, a concerned citizen, and the final introduction was the head of the public works department, the man who was responsible for the “You’re Trash” sign I found on our doorstep recently.

I had never run into someone that I had called out online. Really, really nice guy, and I felt bad.

Not that it will stop me the next time, but maybe I’ll be nicer? Or not. But it a good reminder that there are real people reading this crap and it it’s always a good idea to remember that.

Whiz on this: Philadelphians choose American for their cheesesteaks

Great article in the Philadelphia Inquirer that scientifically proves that American is the preferred cheese for a cheesesteak. In their poll, cheese whiz came in third behind American and provolone.

I hope this puts this to a rest. No self-respecting Philadelphian that lives above Market Street or in the suburbs eats a steak with cheese whiz.

“I’m a cheese eater, sweetheart, and I love cheese, but Whiz is not cheese,” says owner Vonda Bucci, 75. “It’s a lot of grease and coloring.”

Conshohocken Steals a Good Old Tree

Yesterday morning as I left for work I noticed the no parking sign on a telephone pole near our house. The sign wasn’t there the night before, and I figured they were doing some street cleaning or something else minor. When I arrived home, I saw a view of my home that I had never seen in the five plus years I have owned it – a view without the 100 plus year old tree that stood taller than our three story house. During the day, someone had taken down the tree that provided shade and distinction to our home. To be accurate, the tree was on my neighbor’s side of our twin, but we still loved having it here.

What was crazy was that no one had any idea why the tree was taken down. It was healthy. While it was large, and was affecting the sidewalk slightly, I have seen much worse – all the roots were under ground. There were no phone lines or electrical lines that passed over the tree. No obvious reason to remove the tree. No note; no explanation. I called the neighbor, he had no idea. I called the city council president, she had no idea. I left messages for our council person and then left it for the night. This morning, I saw two men outside our house, I went outside and spoke to them. One as in charge of Conshohocken Public Works, the other an engineer for the company responsible for the job. Apparently there is a huge public works project to redo the street, curbs, and sewer system on our entire avenue – close to a mile long. As part of this project the city, who contracted the job out to a contractor, who sub-contracted the sidewalk work out to someone else. Those contractors were supposed to notify the homeowners that the trees were being taken – and didn’t. I spoke to the borough manager and he didn’t know they were taking these trees. No one knows anything apparently.

I spoke to the council president tonight and was told that we should have been told about the tree being taken. But I told her the fault was even greater – we weren’t even briefed on a job that one man called “the largest public works project that Conshohocken had undertaken in years”. When I said that we should have been informed, she said the township can’t inform people of every little project. She said it was in the paper (some local paper I think). She said it was discussed at council meetings (last one I attended, a fist fight broke out between two council people over parking). I told her, that Conshohocken’s joke of a website had no info. That they could have sent a letter. Something. A job of this magnitude should have warranted more than apologies.

Ineffectual leaders. This town is run by people without the communication skill to be cashiers, much less representatives. They will pass the buck, and say that it is the fault of the people they hired, but as a citizen we elect our officials and at the very least I expect them to tell us what bad decisions they make. I know that’s naive – but it’s the base minimum expectation. It’s always said that we need to be more involved in our local affairs – that local government has more impact on our day to day lives. It makes you feel very small to know that people in an office somewhere can make decisions like this without letting you know. Trust me, I’m going to be raising holy hell.

To add insult to injury, today they ground down the stump and in the process sent debris through the window of our neighbor’s screen door. The glass was cleaned up as well as the debris, but no note accepting responsibility – just a broken window.

What’s scary is that this is a 3 year project. It’s off to a banner start.


That Hillary, is the sound of the other shoe dropping

As if we didn’t know this campaign was already over.

Spencer —

I have some very exciting news.

My good friend John Edwards is endorsing our campaign and joining our movement for change.

We’re here in Grand Rapids, Michigan — and if you receive this message in time, you can probably turn on your TV and be part of the moment.

I’m deeply honored by John’s support. He is a true leader who dedicated his career to improving the lives of ordinary Americans.

John ran a strong, principled campaign for president, focusing on a number of important issues where we share common ground — universal health care, bringing our troops home from Iraq, and eliminating poverty in America.

The way he ran his campaign was also important. He ran in a way that reflected our shared conviction that we need to fundamentally change politics.

Like our campaign, John’s campaign never accepted donations from Washington lobbyists or special interest PACs.

Let’s welcome John Edwards to the campaign with an outpouring of the kind of grassroots support that is bringing our political process back to the people.

Make a donation of whatever you can afford now, and if you choose, include your own note to Senator Edwards. I’ll make sure he gets them:

Thank you for all that you’re doing,


Time to start thinking of beating on George Bush III (otherwise known as John McCain), not each other.

A Test for the Grammatically Inclined

Sorry about the dearth in posts. Vacation is upcoming, and I’ve been hela-busy at work leading up to it. (Isn’t that always the case? I’ve always said – vacation is work deferred, not work avoided.)

Anyway – we found the following on our door today. I’m wondering the first line is a statement about us? Hope not.

We’ve realized that Conshohocken is not full of great grammatical stars. I like that they got it wrong, not once, but twice.